Frequently Asked Questions about the Santa's Drive-Thru Village
DO I NEED TO PURCHASE TICKETS OR CAN WE BUY ONSITE?
For you safety tickets MUST be purchased online.. The price for a Drive-Thru Ticket is PER CAR
(not per person).
ARE TICKETS REFUNDABLE?
Tickets are not refundable.
The speed limit is 3 mph.
CAN WE HAVE PEOPLE IN OUR TRUCK BED?
No, Everyone will need to be inside of the vehicle.
CAN WE PULL A TRAILER IN THE EVENT?
No. Trailers will not be allowed in the Drive-Thru.
DO YOU ACCEPT CREDIT CARDS?
Yes, we accept all major credit cards; there will not be a point of sale on-site; all sales have to be made online before arrival at that event.
IS ALCOHOL PERMITTED?
No, Alcohol is not permitted on the premises.
DO YOU ACCEPT CASH PAYMENTS?
No cash payments for Drive-Thru merchandise. Drive-Thru Tickets must be purchased online in advance.
WHAT IF I WANT TO BRING LARGE GROUPS OF PEOPLE IN A VAN OR BUS?
Please contact us firstname.lastname@example.org
HOW LONG DOES THE DRIVE-THRU TAKE?
The experience will last approx 25 min.
ARE PETS ALLOWED?
Yes, you are more than welcome to bring along your furry friends. Pets and people must remain in their vehicles.
ONCE WE EXIT THE DRIVE-THRU, CAN WE COME BACK THE SAME DAY?
Guests may not return after exiting the drive-thru on the same day without paying admission again. Tickets expire once guests exit the drive-thru.
TICKETS ARE NOR REFUNDABLE.
What happens if I need to go to the bathroom?
For everyone’s safety, all guests must remain in their cars for the duration of the experience. There are no public bathrooms on-site; please plan to use the bathroom before arriving.
Due to COVID -19 safety and City regulations, there are nonpublic restrooms in the park.
Cancellations and Refunds
What happens in the event of inclement weather?
If weather conditions are not favorable, we may delay entrance to the attraction. If the events get canceled due to rainiy day, we will contact ticket holders directly and offer to reschedule their visit.
Tickets are non refundable.